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No Email Notification for Time Off Request

If a supervisor did not receive an email notification of an employee's time off request, or an employee did not receive an email notification of their request being approved/denied, an administrator will need to ensure that they have an email address entered on the employee's profile.

How To Troubleshoot

First, we recommend checking your spam/junk folder for the email. If the email is here be sure to mark all emails from the @timeco.com domain as not spam.

 If the email did not make it into your spam, then we recommend having your IT team (or whoever manages your e-mail) double-check to make sure e-mails from our domain are whitelisted.

Lastly, we recommend that you try putting your personal e-mail address into your Timeco account and see if the notifications make it to that e-mail address (you can submit a leave request on an employee's behalf to generate an e-mail notification for testing purposes). If your personal e-mail does receive the notification from Timeco, then your IT team will need to investigate the problem.

If you need any further assistance, please feel free to reach out to us at support@timeco.com!

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